Privacy Policy

Personal data we collect and process

We process the following categories of personal data:

• • Basic information: name, date of birth

• • Contact information: address, telephone number, email address

• • Account and profile information: Settings, preferences,

• • Payment information: Transaction information, payment method

• • Customer history and customer engagement: order and delivery information, shopping cart movements, discount codes, loyalty program information,

• • Customer history and customer engagement: active products and agreements as well as products and services you have had in the past, how much and how often they are used, status of products/services,

• • Customer activity: reading and action history from apps, websites or electronic communications we send out. As well as technical information about the devices you use.

• • Cookies: see our information about cookies in our Cookie Statement

• • In most cases, personal data is collected directly from you or generated in connection with your use of our services and products.

In most cases, personal data is collected directly from you or generated in connection with your use of our services and products.

How we use personal information

Delivery of service/conclusion of agreement

We use your personal data to fulfill our agreements with you, that is, when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary for the performance of a contract with you.

Customer relationship management

We use your personal data to administer our customer relationship with you. This may include, for example, customer service, complaint handling and error correction regarding your customer relationship. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a contract with you.

Analysis, business development and service improvement

We are constantly working to develop and improve our services and products. Much of this work involves analyzing various forms of personal data, such as customer activity, customer history, and account and profile information. The legal basis for processing personal data for this purpose is our legitimate interest.

Customized user experience

We adapt the user experience and communication to your customer relationship and we use personal data for this. The legal basis for processing personal data for this purpose is our legitimate interest.

Sales and marketing

We use, or may use, personal data in connection with the sale and marketing of our products and services, for example by you receiving emails from us. The legal basis for processing personal data for this purpose is our legitimate interest.

You have the option to opt out of some of this processing by, for example, opting out of receiving emails from us. In addition, we may also ask you for consent to use your personal information for so-called profiling, where we infer interests and needs based on your personal information. The purpose of profiling is to make our marketing more relevant.

System monitoring, error correction, etc.

We monitor our systems for errors and problems. Part of these processes involves the storage and processing of personal data. The legal basis for processing personal data for this purpose is our legitimate interest.

Security, fraud detection and criminal activity

We process personal data in our efforts to protect our users and ourselves from fraudulent activity, abuse and criminal acts. The legal basis for processing personal data for this purpose is our legitimate interest.

Comply with legal obligations

In some cases, we are required to process personal data for other legal obligations. An example of this is information related to sales, which we are obliged to record and store in accordance with the Norwegian Accounting Act. The legal basis for processing personal data for this purpose is that the processing is necessary for compliance with a legal obligation to which we are subject.

Your rights

If you wish to exercise any of your rights, please contact us at bestilling@bakerietilom.no

Right to access your own information

You can request a copy of all information we process about you. Please contact us at the email address above to exercise your right of access.

Right to correction of personal data

You have the right to ask us to correct or supplement information that is incorrect or misleading.

The right to erasure of personal data

You have the right to have your personal data deleted without undue delay. You can therefore ask us to delete information about you at any time. However, please note that information that we are required to retain due to other legal obligations (such as the Accounting Act) will not be deleted.

Restriction of processing of personal data

In some situations, you can also ask us to restrict the processing of your information. You do this by managing consents or reservations in our solutions.

Object to the processing of personal data

If we process information about you on the basis of our tasks or on the basis of a balancing of interests, you have the right to object to our processing of information about you. You do this by managing consents or reservations in our solutions.

Data portability

You have the right to receive your personal data in a structured, commonly used and machine-readable format. Please contact us at the email address above to receive your personal data.

You can complain about our processing of personal data.

We hope you will let us know if you believe we are not complying with the rules in the Personal Data Act. Please first let us know through the contact or channel you have already established with us. You can also complain about our processing of personal data. You can do this to the Norwegian Data Protection Authority.

You can contact us

To contact us, you can use our Contact Us page .

This privacy policy is based on a privacy policy template from gdprcontrol.no .